{"id":10882,"date":"2020-05-06T09:29:27","date_gmt":"2020-05-06T07:29:27","guid":{"rendered":"https:\/\/coachingexpertteam.com\/trust-as-the-key-to-successful-business\/"},"modified":"2022-12-08T10:05:18","modified_gmt":"2022-12-08T10:05:18","slug":"trust-as-the-key-to-successful-business","status":"publish","type":"post","link":"https:\/\/coachingexpertteam.com\/sr\/trust-as-the-key-to-successful-business\/","title":{"rendered":"Poverenje kao klju\u010d uspe\u0161nog poslovanja"},"content":{"rendered":"

U \u010dlanku\u00a0Agilni doru\u010dak kod Tifani<\/strong><\/a>\u00a0smo pisali o tome koliko je va\u017eno da obra\u0107amo pa\u017enju na svoje ljude, i da ih uvek stavljamo u prvi plan nasuprot procesa i procedura. Ljudi zahtevaju pa\u017enju i posve\u0107enost, a procedure i procesi da se ispo\u0161tuju. Ne upo\u0161ljavaju se ljudi da po\u0161tuju procedure, ve\u0107 se procedure prave da budu na usluzi zaposlenima.<\/p>\n

Druga vrednost Agile manifesta je \u201esaradnja sa korisnikom pre nego insistiranje na \u010dvrstim ugovorima\u201c. Deluje smisleno i pomalo zastra\u0161uju\u0107e? A \u0161ta ako nas klijent prevari? A \u0161ta ako se \u201edoseti\u201c novih stavki i karakteristika proizvoda? \u2026<\/p>\n

Sa druge strane, klijent tako\u0111e ima svoje strahove. A \u0161ta ako ne ispadne kako sam zamislio? A \u0161ta ako ne bude na vreme? A \u0161ta ako to ko\u0161ta vi\u0161e nego \u0161to sam planirao? \u2026<\/p>\n

Evidentno je da obe strane u ugovornom procesu imaju svoje strahove. Svakoj strani u ovom procesu strah je opravdan i veoma smislen. A otkud dolazi taj strah?<\/p>\n

Mo\u017eda iz (ne)poverenja. Kada smo izvr\u0161ilac neke usluge ili prodajemo neki proizvod potpuno je razumljiva potreba da se za\u0161titimo ugovorom. Klijent tako\u0111e ima potrebu da se za\u0161titi ugovorom, \u0161to nas navodi na pomisao da nemamo problem. Obe strane insistiraju na ugovoru, \u0161to bi trebalo da je skroz u redu. Ako neka strana prekr\u0161i ugovor, aktivira\u0107e se za\u0161titna stavka ugovora i nekom \u0107e biti napla\u0107eni penali. A \u0161ta onda? Da li mo\u017eemo o\u010dekivati dalju saradnju?<\/p>\n

Tu dolazimo do druge, jako va\u017ene vrednosti iz Agile manifesta, saradnja nasuprot \u010dvrstom ugovoru. Ova vrednost je jako povezana sa prvom agilnom vredno\u0161\u0107u \u2013 ljudi nasuprot procesa. Prva agilna vrednost nam ukazuje kako \u017eelimo da komuniciramo ka internim resursima. Kroz drugu agilnu vrednost dobijamo jasne smernice u kom pravcu \u017eelimo da komuniciramo sa eksternim resursima, sa klijentima.<\/p>\n

Ako prihvatimo \u010dinjenicu da su i klijenti ljudi sa svojim potrebama i strahovima, bi\u0107emo u prilici da ih bolje razumemo. Bolje razumevanje dovodi do bolje komunikacije. Bolja komunikacija dovodi do izgradnje poverenja. Bez poverenja, to ste pro\u010ditali u svakoj biznis literaturi, nema poslovanja.<\/p>\n

Poverenje nam nikada nije bilo potrebnije nego sada. Kada klijenti razmi\u0161ljaju o svojim klijentima, a njihovi klijenti o svojim klijentima. Klijent treba da oseti da nam je stalo. Njegov uspeh je i na\u0161 uspeh. Na kraju, bez klijenta, nema ni poslovanja.<\/p><\/blockquote>\n

U radu sa na\u0161im klijentima, prvo pitanje je uvek: \u201eKako ste? Kako se snalazite u ovoj situaciji?\u201c, a tek onda se pri\u010da o poslu. Jer klijenti su pre svega ljudi, sa svojim problemima i strahovima. Mala doza ljudskosti mo\u017ee nekom ulep\u0161ati dan, ili \u010dak promeniti \u017eivot. Jedan mali savet mo\u017ee pomo\u0107i klijentu da re\u0161i neki svoj veliki problem.<\/p>\n

Zato, kada slede\u0107i put pravite ugovor, uradite prethodno najva\u017eniji posao, izgradite poverenje sa klijentom. Poka\u017eite razumevanje i komunicirajte jasno i transparentno. Onda, i tek onda, potpis na ugovoru ima pravu\u00a0 i nedvosmislenu vrednost. Jer nam je zaista stalo do klijenta.<\/p>\n

U narednom blogu vi\u0161e o tre\u0107oj vrednosti Agile Manifesta.<\/p>\n

Novi online trening, \u201eRazvoj i rast biznisa\u201c, vi\u0161e na:\u00a0https:\/\/cetbalkan.com\/srpski\/razvoj-i-rast-biznisa-trening-online\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

U \u010dlanku\u00a0Agilni doru\u010dak kod Tifani\u00a0smo pisali o tome koliko je va\u017eno da obra\u0107amo pa\u017enju na svoje ljude, i da ih uvek stavljamo u prvi plan nasuprot procesa i procedura. Ljudi zahtevaju pa\u017enju i posve\u0107enost, a procedure i procesi da se ispo\u0161tuju. Ne upo\u0161ljavaju se ljudi da po\u0161tuju procedure, ve\u0107 se procedure prave da budu na usluzi zaposlenima. Druga vrednost Agile manifesta je \u201esaradnja sa korisnikom… <\/p>\n

Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":10360,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-10882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-sr","is-cat-link-solid-light is-cat-link-rounded"],"acf":[],"yoast_head":"\nPoverenje kao klju\u010d uspe\u0161nog poslovanja • Coaching Expert Team<\/title>\n<meta name=\"description\" content=\"Ulaganje u obrazovanje je najisplativije, sa dalekose\u017enim i odr\u017eivim koristima.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/coachingexpertteam.com\/sr\/trust-as-the-key-to-successful-business\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" 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