its valued customers who buy services online via https://coachingexpertteam.com/
STATEMENT ON PERSONAL DATA PROTECTION
In order to successfully process your order, it is necessary to provide us with the following information:
• your name and surname,
• phone number.
The above data allows us to efficiently process your purchase order, to inform you about the current status of your purchase order or to process your possible complaint.
All user data is stored in accordance with the highest professional standards, it is not available to third parties but only to employees who need it to do their jobs. The Coaching Expert Team is committed to complying with all obligations stipulated by the Personal Data Protection Law (“Official Gazette of the RS”, No. 87/2018) and is committed to protecting the privacy of all visitors to the website https://coachingexpertteam.com/. All data you provide during registration is considered a business secret and the information thus obtained shall be used exclusively for the purposes of order fulfillment. User registration is a generally accepted standard in online shopping and is used to protect users and their rights. Data entered during registration is protected and will not be given to third parties or published in any way. Information about news, newsletters and the like is delivered exclusively to persons who have signed up to receive such mail.
The Coaching Expert Team supports card payments exclusively.
When entering payment card information, confidential information is transmitted using the current state-of-the-art encryption technology. Payment card information is not available to our system at any moment. The Coaching Expert Team will not request and archive data related to the payment card used for the transaction, especially the card number, expiration date, CVC2 and CVV number, etc., from the user in any electronic form.
VAT is included in the price and there are no hidden costs.
PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the latest currently available technology. Payment card information is not available to our system at any moment.
PROTECTION OF USER’S PRIVACY
On behalf of the Coaching Expert Team, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for our operations and user information in accordance with good business practices and with the aim of providing quality service. Customers are given choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need this data to perform their jobs. All employees of the Coaching Expert Team (and business partners) are responsible for respecting the principles of privacy protection.
SERVICE DELIVERY POLICY
A user who successfully pays for the service, and the Coaching Expert Team receives payment confirmation from the bank during the transaction, receives the service immediately and receives a clear notification about it via the web and e-mail. In case of a technical problem, and if the user does not receive the service, they need to send a complaint to the Coaching Expert Team.
STATEMENT OF CONVERSION
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia shall be used. The amount for which your payment card will be debited will be expressed in your local currency through conversion at the exchange rate used by the card companies, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.
LIMITATIONS ON SERVICE DELIVERY
If the user does not meet the technical requirements for the delivery of the service, the Coaching Expert Team cannot guarantee the delivery of the service. If the system detects any sort of irregularity with the user’s account for any reason, the user will not be able to receive the service. In this case, the user must submit a complaint to the Coaching Expert Team.
COMPLAINT AND REFUND POLICY
If the user is not satisfied with the service or has a technical issue, and in accordance with the general conditions, the accepted terms or the signed service contract, he has the right to submit a complaint to email@example.com or call: +381638690026 . The complaint will be resolved in accordance with the applicable legal norms.
The Coaching Expert Team is obliged to respond to the complaint within three business days, not counting the day of the complaint. In the case of a valid complaint to a buyer who has previously paid with one of the payment cards, the Coaching Expert Team is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dina payment methods, which implies that the bank will, at the request of the seller, make a refund to the account of the cardholder.
The user of the Coaching Expert Team has the right to a refund of the paid funds, in the percentage in which he did not use the service, minus the costs incurred by the Coaching Expert Team, which were incurred as a result of using the service.
Pursuant to Art. 36 of the Law on Consumer Protection (Official Gazette of the RS, No. 88/2021), the user has no right to withdraw from the contract in the case of the provision of services after the service has been fully performed, if the provision of the service began after the explicit prior consent of the consumer and with their confirmation that they understand that they lose the right to withdraw from the contract when the merchant fully executes the contract.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
We hereby inform you that all copyrights, registered signs and other intellectual property rights to all content (textual, visual, and audio materials, design, images, databases, programming code, etc.) on this website belong to the Coaching Expert Team or entities who granted the Coaching Expert Team permission to use them. You may use the said materials only to the extent explicitly stated and which is necessary for your personal, non-commercial use or to place your order and use other services that we provide through this website. In this regard, we note that it is forbidden to change the content of this site in any way, or to reproduce or publicly display, distribute, or otherwise use it for public or commercial purposes, so that any unauthorized use may constitute a violation of the regulations governing this area. By using any part of this website, it is assumed that you are familiar with these terms and conditions, as well as agree to use the content of this page solely for your personal use and at your own risk.
CHANGES TO THE GENERAL TERMS
The Coaching Expert Team reserves the right to change all of the above conditions. Users o of the website will be notified of all changes to these general conditions via their registered e-mail address. It shall be assumed that the users are aware of the changes to the general conditions during each subsequent order, after sending the notification.