Conflict management skills
- Resolve conflicts in teams with confidence
- Get Scrum Alliance Conflict Management skills certification
Learn how to manage and resolve conflict to build trust, improve communication, and support high-performing teams. This course equips you with practical skills to turn workplace challenges into opportunities for collaboration and continuous growth.
Format
In-person / Online
Duration
8 hrs
Language
English / Serbian
What is this course about?
Delve deeply into conflict dynamics, conflict resolution, psychological safety, and team cohesion with this course. With the in-demand skills of conflict management, you’ll be prepared to foster continuous growth in teams and for yourself personally.
Topics in this course:
- Preparing to tackle conflict
- Understanding conflict inside out
- De-escalating team tensions
- Creating a strategy to master Conflict Management
This course spans a whole day to explore this topic thoroughly. You can expect to go beyond the surface level of conflict to evaluate key concepts, including:
- Conflict triggers
- Honing de-escalation techniques
- Understanding the importance of psychological safety
You’ll learn through practical exercises and story-based scenarios while having the opportunity to engage and share with your fellow students. Not only will you be prepared to guide teams through conflicts after this class, you’ll also be equipped to navigate personal conflicts that arise.
Interested in team training solutions?
In the Conflict Management Skills course, you will:
- Understand Conflict Dynamics
Explore the root causes of conflict by delving into diverse perspectives, communication gaps, and underlying interests. This will equip you to recognize and address tensions before they escalate. - Foster a Culture of Open Communication
Learn how to cultivate an environment where honest dialogue and active listening are the norm. This will foster trust, mutual respect, and effective resolution strategies. - Develop Proactive Resolution Techniques
Master practical, hands-on methods to intervene early in conflicts, transform disagreements into opportunities and ensure lasting, win-win solutions for everyone involved. - Strengthen Emotional Intelligence
Enhance your ability to manage your emotions and empathize with others, empowering you to navigate challenging conversations with clarity and compassion. - Transform Conflict into Opportunity
Gain the confidence to turn challenging situations into catalysts for growth, innovation, and stronger team cohesion—making conflict a strategic asset in your leadership toolkit.
What is a microcredential course?
Microcredentials are a great way to continually add new skills with fast and flexible formats. Here are just a few reasons microcredential training is a worthwhile investment for you and your team.
Focused expertise
Gain specialized knowledge in a specific area
Flexible learning
Learn the way you prefer by choosing from live or on-demand learning formats
Cost-effective
Typically less expensive than certifications or degree programs
Relevant
Topics prioritized to cover industry trends and emerging technologies
Recognizable
Validated by Scrum Alliance, a globally recognized credentialing body
Practical
Build skills and knowledge immediately applicable in your role
Stackable
Combine microcredentials to build comprehensive learning pathways
Expedient
Earn a credential in hours as opposed to weeks, months, or years
By taking Conflict Management Skills course,
you will get:
Official Scrum Alliance certification
Two-year paid membership with access to exclusive materials
6 SEU points for education
Applicable knowledge and tools
Different view on the same issues
Real-life examples
- Certifications -
Trainer: Srdjan Pavlovic
- Working experience 25+ years
- Leadership experience 20+ years
- Coaching experience 10+ years
- Certified Scrum Alliance Trainer (CSAT)
- Scrum Alliance Certified Team Coach (CTC)
- The first Scrum Alliance licensed CAF Educator in the world
- Scrum Alliance licensed CAL Educator
- ICF Master Certified Coach (MCC)
- ICF Mentor
- IC Agile Authorized Instructor
- Certified IC Agile Team Facilitator (ATF)
- Licensed M3K Facilitator
- Certified Management 3.0 Facilitator
Srdjan believes that professional development is a continuous journey.
Who is Conflict Management skills course for?
While anyone can take this course to lead more effective team dynamics, conflict management is crucial in agile and scrum environments where teamwork and collaboration are essential to success. This course is perfect for you if you seek innovative ways to address conflict. Some of the roles that are particularly well-suited to leveraging these skills are:
- Leaders
- Team managers
- Scrum Masters
- Agile Coaches
- Product owners and Project Managers
- Anyone who works in a team-based environment
- Anyone who wants to navigate professional conflicts effectively
TESTIMONIALS
Are you looking for In-house company training?
If your company needs private training, the Coaching Expert Team can provide it online or in person at discounted group rates. Ask about our service.
Frequently asked questions
Unchecked conflict derails focus, spreads across teams, and undermines morale, productivity, trust, and collaboration. That’s why it’s essential to equip employees with conflict navigation skills—and Conflict Management Skills course is an ideal starting point, whether you’re stepping up yourself or training others.
Guiding a team through conflict is a highly sought-after skill in today’s collaborative work environments. Engaging with conflict effectively will foster stronger communication, mutual respect, and trust among team members, all critical to high-performing teams. Developing this skill sets you apart, equipping you to lead with empathy, maintain team cohesion, and ensure the team stays focused on delivering results.
This highly interactive course goes beyond lectures by offering practical exercises, real-world simulations, and ample engagement to explore conflict dynamics. In just 8 hours—a single day away from work—you’ll quickly gain in-demand skills sought by leading employers.
Conflict management doesn’t always resolve issues, but conflict is a normal part of working together. Skillfully handling conflict fosters both professional and personal growth, and learning these skills empowers you to navigate challenging situations, even when resolution isn’t possible.
